Effective date: 20 Nov 2025

These Terms & Conditions ("T&Cs") apply to all coaching services, programmes, courses, communities, and resources provided by Jack Moscrop Coaching ("Coach", "we", "us"). When you sign a Coaching Agreement or submit a form on jackmoscrop.com or join a Jack Moscrop Coaching group, you agree to these T&Cs.

If a specific Coaching Agreement contains different terms for your package (sessions, pricing, dates), that Agreement takes priority for those specific items.

1. COACHING IS NOT THERAPY

1.1 Coaching is educational and performance-focused. It is not therapy, medical, or clinical treatment.

1.2 We do not diagnose, treat, or cure any mental or physical health condition.

1.3 Coaching is not a substitute for professional medical, psychological, legal, or financial advice. If you have mental health concerns, seek help from a qualified professional.

2. CLIENT RESPONSIBILITY

2.1 Coaching is a collaborative process. You are responsible for your own decisions, actions, and wellbeing during and after coaching.

2.2 Outcomes depend on many factors outside coaching (practice, technique, physical condition, equipment, course conditions, and personal circumstances).

3. GUARANTEES 

3.1 We do not guarantee any specific result, score improvement, handicap change, or performance outcome. 

3.2 Any testimonials or examples represent others' experiences and are not promises of future results. 

3.3 Specific written guarantees:

If a specific guarantee is offered for a particular programme or package, it will be clearly set out in writing in your Coaching Agreement. Any such guarantee will specify the exact criteria, conditions, and remedy. If no written guarantee appears in your Coaching Agreement, these general terms (3.1 and 3.2) apply.

4. FEES, PAYMENT, AND MISSED SESSIONS

4.1 Fees and payment plans

Fees are set out in your Coaching Agreement or checkout confirmation. Payment is due in advance unless stated otherwise.

4.2 Payment plans

If you choose an instalment plan, you agree to pay all instalments on the agreed dates. Missing or stopping payments does not cancel your obligation to complete the plan.

4.3 Late payments

We may pause services if payments fall overdue until your account is up to date.

4.4 Session cancellations / no-shows

Session cancellation rules are set out in your Coaching Agreement. Unless your Agreement states otherwise, missed sessions are treated as delivered.

4.5 Price changes

The fees set out in your Coaching Agreement are fixed for the duration of that package. If you purchase additional sessions or renew your package, current pricing at that time will apply.

5. CONSUMER 14-DAY RIGHT TO CANCEL

5.1 If you are a consumer and purchase coaching online, by phone, or away from our premises, you have a legal right to cancel within 14 days of the contract date for a full refund.

5.2 If you request coaching to start within those 14 days and then cancel within the period, you will pay a proportionate amount for sessions already delivered and the remainder will be refunded.

5.3 After the 14-day period, refunds are not due for delivered sessions unless required by law or a written guarantee applies.

6. CONFIDENTIALITY

6.1 Both parties agree to keep coaching conversations confidential.

6.2 We may disclose information if required by law, by court order, or where we believe there is a serious/imminent risk of harm to you or others.

6.3 We may use anonymised themes or non-identifying case examples for training, supervision, education, or marketing.

6.4 You agree not to publish or share recordings, screenshots, or detailed identifiable descriptions of coaching sessions without our written consent.

7. RECORDINGS AND TESTIMONIALS

7.1 Coaching sessions will not be recorded by either party without prior mutual consent.

7.2 Any testimonial, photo, video, or audio used for marketing will only be used with your explicit written consent via a separate release.

8. INTELLECTUAL PROPERTY

8.1 All materials, frameworks, exercises, tools, recordings, and content provided by us remain our intellectual property.

8.2 You receive a personal, non-transferable, non-exclusive licence to use these materials for your own development only. You may not copy, resell, teach, or distribute them without written permission.

9. DATA PROTECTION

9.1 We handle personal data in line with UK GDPR and our Privacy Policy: https://jackmoscrop.com/privacypolicy

9.2 We do not sell your personal data. We may share it with trusted service providers (booking, payment, email, community platforms) only as necessary to provide services.

10. TERMINATION

10.1 Termination rules for 1:1 coaching packages are set out in your Coaching Agreement.

10.2 We may terminate services immediately if you behave abusively, aggressively, or inappropriately, or if continuing is not in your best interests.

10.3 How to give notice

All notices under these T&Cs or any Coaching Agreement must be in writing (including email) and sent to the contact details provided in your Coaching Agreement or most recently confirmed.

10.4 Coach unable to continue

If the Coach is permanently unable to continue coaching due to circumstances beyond their control, any prepaid fees for undelivered sessions will be refunded on a pro-rata basis.

11. LIABILITY LIMITATION

11.1 You participate in coaching and apply any tools at your own risk.

11.2 To the fullest extent permitted by law, we are not liable for any loss or damage arising from your participation in coaching or your use of coaching materials, except where caused by our gross negligence, wilful misconduct, fraud, or where liability cannot be legally excluded.

11.3 Nothing in these T&Cs excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

12. COMPLAINTS AND DISPUTES

12.1 If you have a complaint or concern, please contact us at [email protected] within 7 days of the issue arising. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 days.

12.2 If we cannot resolve the matter informally, both parties agree to attempt mediation before pursuing legal action.

12.3 This does not affect your statutory rights as a consumer.

13. GOVERNING LAW

These T&Cs and any Coaching Agreement are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. SEVERABILITY

If any part of these T&Cs is found invalid or unenforceable, the remaining parts continue in full force and effect.

15. FORCE MAJEURE

If either party is prevented from performing their obligations due to circumstances beyond their reasonable control (including illness, natural disasters, government restrictions, or other unforeseeable events), that party will not be liable for any resulting delay or failure to perform. We will make reasonable efforts to reschedule sessions or provide alternative arrangements where possible.